Solution
A process or system change that improves an organization
A solution improves an organization’s products, services, or quality. Organizational quality includes internal operations and compliance.
Examples
Salesforce offers a variety of solutions for organizations to reach their customer relationship management goals:
Sales Cloud
Marketing Cloud
Service Cloud
An organization using Salesforce to improve customer relationship management quality can build custom solutions on the Salesforce platform. For example, they can build a portal where customers can access their accounts and order information online.
Solution References
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Getting Solutions Right the First Time
Getting a solution right the first time depends on first getting its requirements right - the primary goal of business analysis.
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Benefits First
An organization anticipates a custom software solution will streamline its business and make it more competitive.
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The Complete Look
You want to build a solution right the first time, avoiding the time and cost of future reworks. Start by helping organization stakeholders define what “right” means in terms of business value.
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