Certified Business Analyst Exam Resources

Looking to learn more about the Certified Business Analyst exam topics? Do you want to dive deeper than the exam guide and Salesforce Business Analyst Certification Prep? We have curated a list of references to help you prepare for the exam:

Reference Types

  • Link - an article with useful content

  • Module - a Trailhead course

  • Trail - a collection of related Trailhead modules

  • Video - a video presentation of a topic covered in the exam

If you have any suggestions for additional content, please let us know!

Prerequisite

Link Study for the Administrator Certification Exam
Learn how to become a Certified Administrator, a prerequisite for the Certified Business Analyst exam.

Overview

Video Preparing for Salesforce BA Certification
Get ready to pass the Certified Salesforce Business Analyst exam

Trail Get Started as a Salesforce Business Analyst
Explore the skills that make Salesforce business analysts effective business partners.

Video Business Analysis is a Skillset, not a Job Title
Discover the soft and hard skills required for successful project implementation.

Video Business Analysis Impact on the Salesforce Implementation Lifecycle
See beyond requirements with user story creation, user acceptance testing, and change impact assessment.

Collaboration with Stakeholders

Module Trust and Influence
Explore tactics for building trust and strategies to influence the desired outcome.

Module Relationship Building
Respond to your teammates with empathy and foster an environment of trust.

Link Why Stakeholder Alignment is Key to Salesforce Success
Drive full alignment across all stakeholder groups using a shared program vision and strategy.

Module Content Strategy Development
Develop a content strategy that aligns your customers’ needs with your business objectives.

Module Strategies for Presenting to Executive Audiences
Learn how to effectively present to executives.

Customer Discovery

Module Drucker School—Business Performance Basics
Create a blueprint for your organizational actions by answering five questions.

Module Innovation Customer Discovery
Learn tactics for rapid research that will help you better understand your customers.

Module Drucker School—Organizational Change Leadership
Stay competitive with the Drucker principles for driving change within your organization.

Business Process Mapping

Module Process Mapping for Business Analysts
Use process mapping to improve business processes.

Video Business Analyst: How to Map Processes to Get Everyone Aligned
Use process diagrams and maps to get everyone on the same page.

Video Process Mapping with Ryan Reynolds
Enjoy mapping Ryan Reynold’s gin-making process with Ian Gotts

Requirements

Video Managing Requirements for Business Analyst
Capture organizations’ needs centrally, then triage them to curate the true requirements.

Link Become A Business Analysis Detective
Learn what requirements are, why they’re important, how to get them, and how and why to write them.

User Stories

Module User Story Creation
Discover the importance of user stories and learn how to write them.

User Acceptance

Module User Acceptance Testing
Learn why user acceptance testing is essential to a project's success.

Thanks to Ian Gotts and Vanessa Grant for their contributions to this list.