Your Second Deliverable: Attention
Pay close attention to stakeholder needs, showing them how undivided attention benefits everyone.
Your First Deliverable: Curiosity
Develop curiosity about what a customer needs from your solution and encourage stakeholders to have the same curiosity about customer needs.
Improve Discovery While Adapting to a Pandemic
When plans change, adapt and look for opportunities to improve the outcome. (3 minute read)
Defying Solution Gravity
Defy Solution Gravity that pulls you into solution design before discovering all of the customer needs that the solution would fulfill.
The Force That Leaves a Solution Unfinished
Solution Gravity pulls stakeholders and the development team towards building a solution., even before discovering all of the customer needs.
Coverage: How Much is Enough?
Discover as many customer needs as possible and decide which ones will cover your solution scope. (3 minute read)
Purpose: Delivering Value
Delivering value to the customer is always right. (3 minute read)