Understanding Customer Requirements Summary

Written By Richard Cunningham

Documenting customer terms, concepts, processes, user stories, and use cases clarifies understanding of what the customer needs for a solution. Stakeholders review concept and process maps. Use cases, user stories and the glossary provide answers for specific questions. This collaboration keeps the intended solution close to customer expectations.

Click any step in the infographic below for more details.

image/svg+xml 2. Create Concept Map 5. Write Use Cases 3. Draw Process Map 4. Write User Stories with labels to providingconcepts to having steps to creating an overview to Understanding Customer Requirements defining terms to 1. Compile Glossary providing concepts to
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